![]() ![]() If you're unable to launch BlueStacks 5 to send us a problem report, you can use the BlueStacks Log Collector program to send us a problem report by following the steps mentioned in this article. Along with the MEMORY.DMP, send us a detailed Problem Report and mention "BSOD" in the description so that we can help you find a resolution to this issue.ħ. Here click on Bluestacks and hit uninstall. Right click on the bottom left corner of the screen (while on your desktop). Note: File size can be large, hence it cannot be sent as an email attachment.Ħ. How to Uninstall Bluestacks on Windows(7,8,10 and later) Open Program and Feature in Windows under Control panel. Confirm by clicking Uninstall button in opened window if necessary. Please check the date and time of the file before sending it, to ensure that it is indeed the latest file created just after the restart of your PC. Please upload it to a file-sharing service, like Dropbox, Google Drive, etc. ![]() However, if the issue still persists, send us the MEMORY.DMP file from the location C:\Windows\ on your PC. If you're using Avast Antivirus, following the steps mentioned in this article can also help resolve the issue.ĥ. Then, download and install the latest version of BlueStacks from our official website and see if this resolves the issue.Ĥ.
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